THE SMITHIKA HELP CENTRE
A little clarity.
A lot of care.
Packs, ingredients and everything in between.
Find the answers to your everyday snack questions.
17 questions about our products and process.
SMITHIKA / FAQProducts & packs
Do you manufacture Smithika products?
Yes. Smithika Food Products manufactures our roasted peanuts, chikkis and savoury snacks. Our dates range is repacked, rather than described as grown or manufactured by us. Smithika is marketed by Shashini Food Products.
Which roasted peanut packs are available?
Our roasted peanuts come in 200 g and 500 g packs.
What chikki packs and jars do you offer?
Peanut chikki, Nice chikki and sesame chikki each have ₹10, ₹20, ₹50 and ₹100 packs. Chikki balls have a ₹24 pack and ₹200, ₹250 and ₹310 jars. The Nice peanut chikki jar is ₹150. These rupee amounts describe price variants, not pack weights; check the individual product label for net quantity.
What dates and savoury snacks are available?
Seeded dates are repacked in 200 g and 500 g packs. Seedless dates come in 200 g and 500 g boxes. Mixture, Sev, Karapoonthi and Podi Mixture are available in 500 g packs.
Ingredients & keeping your food
Do your chikkis contain white sugar?
We use jaggery as the only sweetener in our chikkis, with no white sugar added. Jaggery still contains sugar, so our chikkis are not sugar-free. This statement applies to our chikkis, not to every product in the range.
Are your chikkis made by hand or machine?
Our chikkis are made by hand, not by machine. This traditional preparation is part of how we make the Smithika chikki range.
How do you cook chikki and roast peanuts?
We use a traditional brick-built stove for chikki preparation and peanut roasting, rather than gas cooking. The type of stove describes our process; it is not a claim that the products are healthier or more hygienic.
Where can I check ingredients and allergens?
Read the specific product’s ingredient and allergen information. Peanut products contain peanuts; sesame chikki contains sesame. Contact us before ordering if you have an allergy or need recipe or cross-contact information. We have not confirmed an allergen-free claim for any product.
Are your products organic, sugar-free or preservative-free?
We do not make these claims across the range. Use only the verified information for the exact product and pack. Please contact us if you need more detail.
How long will a pack stay fresh?
Shelf life varies by product and pack. Follow its manufacturing or packing date, best-before or use-by information and after-opening instructions. We have not specified a single shelf life for the full range.
How should I store my snacks?
Follow the storage instructions on the pack and keep opened packs properly closed using the recommended storage conditions. Do not consume a product that appears spoiled, has a compromised seal or is otherwise unsafe; contact us.
What is your FSSAI licence number?
Our displayed FSSAI Licence Number is 12422012002588. A licence number should not be interpreted as a health claim or organic certification.
Orders, returns & our production
Can I buy from this preview?
Not yet. This is an unpublished design reference; checkout, payments and customer accounts are not connected. Delivery areas, charges and timelines will be confirmed for the live store.
Can I return snacks if I change my mind?
We do not offer change-of-mind food returns. This does not affect remedies for wrong, damaged, missing, expired-on-arrival, spoiled or defective items. Read our proposed Returns & Refunds policy.
What does the seven-day policy mean?
Please report an issue within 7 calendar days of delivery by calling or emailing us. Include the order number, delivery date, affected product and available photos. An unboxing video is not mandatory. Seven days is the reporting window, not the refund-credit deadline, and does not remove statutory rights.
Where can I see how your products are made?
Our Production Stories & Blog will feature genuine videos and photographs from our production work. No production posts have been published yet.
How do I get in touch?
Call +91 73977 09393. Our Contact Us page has our email and complete Madurai address.
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