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Returns & refunds
Food products and change-of-mind returns
For food safety and hygiene reasons, we do not offer returns or exchanges simply because you changed your mind, ordered the wrong product or prefer a different taste. This does not affect remedies for defective, unsafe, incorrectly supplied or misdescribed goods.
Report an issue within 7 days of delivery
Please contact us within 7 calendar days from the date of delivery if an item is damaged, wrong, missing, expired on arrival, spoiled or otherwise defective. Report visible damage or a food-safety concern as soon as possible.
This reporting window helps us investigate promptly. It does not exclude rights under applicable law, including issues that could not reasonably have been discovered within seven days.
What to send us
Email contact@smithikafoods.in or call +91 73977 09393. Include your order number, delivery date, affected product, batch or date label where available, and a description of the problem. Photos of the product, packaging and invoice help us investigate.
An unboxing video is helpful if you have one, but is not mandatory. Opening a pack to discover a defect does not by itself disqualify the claim. Please stop consuming any product that appears unsafe; keep the label and packaging where safe to do so.
Replacement, refund and collection
We will assess the issue and arrange an appropriate replacement or refund for an eligible claim, taking account of your preference and applicable rights. Missing items may be supplied or refunded. A replacement is subject to availability.
Do not courier food back without contacting us. If a return is needed for an eligible claim, we will provide instructions and arrange collection or cover reasonable agreed return costs. In some cases a refund or replacement may be arranged without a physical return.
A refund will cover the affected item and applicable delivery charges where required. Approved refunds should be made to the original payment method where possible, or through an agreed alternative for cash-on-delivery payments. Store credit is optional and will not be imposed in place of a legally required monetary refund.
Refund timing
We will communicate the decision, refund amount and processing timeline after reviewing the claim. Bank and payment-provider settlement times may vary. If an expected refund has not arrived, contact us with the order and refund reference. The processing target must be confirmed before this draft is published.
Other situations and your rights
Damage caused solely by improper storage after delivery, ordinary taste preferences or a change of mind is not covered by the voluntary policy. These exclusions do not excuse a defect present at delivery or a misleading product description. Non-delivery and late-delivery concerns will be assessed under applicable law and the promised delivery terms.
Nothing here limits statutory consumer rights or access to a competent consumer commission or other authority. Contact us if you disagree with a decision so we can review the concern.
Contact
Smithika Food Products
Marketed by Shashini Food Products